I never understand what segments are? How do you keep someone inside the segment, and someone outside of it?
The harder it is to measure something the better it is in understanding the audience.
In our previous post we talked about understanding audience by targeting them, and creating personas!
Organization talks about Geographical measurements (Where they live which block etc., or demographic (How old they are, how many children do they have etc). But these are weak measures of segmentation, since ultimately two 28 yrs old may look strikingly similar but will have absolutely different needs!
It’s time we start thinking about something like psychography; Who they are, what they need; segmenting based on those needs, values, and the motivation to consume information is important for organization. The more difficult it is to measure a segment the more successful it will be to segment a market.
Let’s take a cue from TV industry:
They use Day parts, they study that what people do in the morning to what people do in the night is something different, and they were different over the weekend…but this is one part, if you keep Demo and Geo at one end and Psycho graphic at the other end…you then need to understand what is happening in someone’s life in the morning, compared to what is happening in the afternoon…it is different.
For example; in the morning you may want to know about the Weather or say how to make best out of your day and in the noon, may be an update on the news, or say something which recharges you! At the end of the day you don’t need a repeat…hence a deep understanding comes from understanding your segment…
Experience a user has makes a lot of difference; how?
Experience work is very important to understand the audience. Because when you start to look at a specific experience, you tend to see how it creates an emotional reaction to the material…let’s say time out experience…when we look at people who are consuming some kind of media message because they are enjoying a release from their regular life, it is one of the reason why reality TV are so successful
There have been instances where women creates time out experience…especially when they are raising kids, and or working…especially in the evening when they can curl up a cup of coffee…and now let’s say an iPad and consume material, so what your organization is doing to provide some kind of time out experience?
It is not created by you throwing the information at them, it’s going to be a soft touch that really understands that moment in a woman’s day! What kind of information she is looking for, and make her life more interesting!
Idea of story first and content flowing from it is a brilliant one. Narrative story telling is a huge hit, story illuminates thing for people…but at different levels. Some appreciate visual content in the story, some appreciate stories to be made available for them in chunks…some appreciate telling stories through words; that is where target audience come in picture, and that is where you have to understand the importance of target’s definition of story telling…so that your company can achieve a successful relationship!
In this post and in the previous one, we learnt about how we can define and understand our audience, be it story telling, creating personas, or targeting by knowing their behavior; one aspect is common in all these approaches; You have to understand your audience by being the ‘Audience’.
In our upcoming posts we will talk more about relationship between organization’s brand and its content! Till than happy reading!