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Category Archives: Social Media Marketing

Social Media Marketing – and Measuring Impact

This is my effort to understand Social Media Marketing and its various elements. Though this is an on-going effort, however to pen-down my thoughts for Social Media Marketing will make it easier for me to recall the essence of it!

Today after going through various blogs and trying to understand What exactly Social Media and Social Media Marketing definition means?

The Contemporary WEB is defined by:

• The Content sharing;
• User generated content –text, video, photo etc;
• It’s Sociability;
• The active reception;
• The Media convergence;
• The Popularization of Social Media.

As per the definition – Social Network Site means

web-based services that allow individuals to (1) construct a public or semi-public profile within a bounded system, (2) articulate a list of other users with whom they share a connection, and (3) view and traverse their list of connections and those made by others within the system.

Pretty straight forward and well articulated by Danah Boyd!

As per the definition – Social Media means

a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0,which allows the creation and exchange of user-generated content.

A group of internet based application means, apps like Facebook, Twitter, WordPress, YouTube etc.

Social Media Marketing

Social Media Marketing

In Social Media marketing these are the following REASONS why Social Media impact should be measured:

To determine Financial Return

Accountability

Demonstrate value and impact

Assessing resource need and

Testing the hypothesis

The variety of elements that social media has are as follows:

Every profile / page that is created, will have Connections associated with content around that.

will have the Environment, under which the profile / page is interacted, shared.

Every Profile / page will also have associated Bias, Credibility, Demography, ExpertiseFreshness, and Number and rate of connections (BCDEF, N – to remember easily)

Every associated connection will have a Direction, Initiation, and Emphasis.

The content associated with this will have Density, Valence, Proximity, and Attribution

In another post, we will talk about the various type of data elements and approaches to be taken for Social Media Metrics.

 

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Social Media Marketing – What you should Do!

It is no longer a question of IF companies should execute a social media strategy.  The question for most companies is HOW to best execute a meaningful and engaging approach that generates results.  With so many social media marketing options available, marketers must also decide best practices and what tactics to avoid.

We all make mistakes as marketers and it’s important that we not only learn from those mistakes but share  with others so that they can avoid them. Which tactics are you happy to say you’ve implemented and which mistakes will you admit to?

10 Social Media Marketing Do’s

#1: Save Time, Re-purpose Content.
While this is a great tactic it is important to be thoughtful about the way that you are re-using content.  Simply spitting out the same information over and over again will not work.  Be sure to change elements of your posts in order to either highlight different information within the post or target a different segment within your audience.

#2: Interaction is Where It’s At!
True interaction via social media can be a tough tactic for many marketers to master.  Finding the correct balance of self promotion and intriguing content that inspires action can be very instrumental in using social media appropriately.  Take some time to comment or interact with your current clients and prospective clients to show that you’re there, and you care about what they are saying.  A simple tactic is to ask questions that inspire a response.

#3: Try Multiple Media Types.
Social media users are interested in fresh new ways of presenting content and ways that they can share it with their networks.  In fact certain forms of media such as infographics or videos have a tendency to be much more sharable and appealing.  Try to incorporate some new media types into your social media content plan for the year.

#4: For Pete’s Sake! Make it Searchable.
I’m going to go out on a limb and assume that you have some sort of optimization in place for your website.  Keep the same strategy in mind for your social media content.  If it can be searched it can be optimized.

#5: Keep Calm in a Crisis
The last thing you need is your social media intern “Sarah” having a meltdown at the first sign of something unfavorable being said about your brand on social media.  By keeping a level head and having an emergency preparedness plan ready should disaster strike you will be able to calmly and rationally tackle the issue.  P.S. Ignoring it doesn’t count as a plan.

#6: Customize the Flow
If you’re like us you have multiple audience members to provide information to online.  This could be different verticals or even different departments within a single organization.  Do your homework,  what sites do your different audience members participate in and what topics are of importance to them?

#7: Don’t Let Just Anyone Represent Your Brand
In the past some companies have encouraged all team members to participate in the promotion of their brands because they worked under the notion that more was better.  False.  While you don’t want to discourage interaction or squash the dreams of your team it is important that the voice of your social media strategy represents who you are and what you believe in as a company.  Trish from accounting that posts on her social network about the copious amounts of alcohol consumed Tuesday night and the terrible time she’s having at work the next day may not be the best resource for networking your company.

#8: What Was the Purpose of This Again?
Remember why you’re using social media in the first place.  By setting a set of realistic and attainable goals you will be able to test what works and what doesn’t and adapt your online marketing strategy from there.

#9: Pull Out the Tool Box and Find Your Measuring Tape
If you create a beautiful piece of furniture but can’t fit it through the front door what was the point?  The same applies to your online strategy.  I don’t want to discourage planning big but make sure that you have an effective means of measuring your success in order to identify the true ROI of your online marketing strategy.

#10: Be Innovative, or at Least Open to Innovation
You don’t have to be cutting edge to run a successful social media program.  However, it doesn’t hurt to have your eyes and ears open to the latest trends.  Experiment with your strategy to find new and interesting ways to present the same information to your networks.

10 Social Media Marketing Don’ts

#1: Hello? Is Anyone Listening?
One of the worst things that you can do is ignore your audience.  I shared an example last week of ChapStick’s reaction to unfavorable responses from their network.  Deleting information or simply refusing to answer are a big marketing fail.

#2:Have You Ever Tried to Have a Conversation With a Robot?
If you are like me, at one time or another you’ve found yourself screaming at the automated help desk for your credit card company beyond frustrated that you couldn’t speak with a live representative.  Try to spare your online audience of the same exasperation and create thoughtful and conversational content.  Leave the robots for the other guys.

#3: I Know You Are But What Am I?
As we’ve said before it is difficult if not impossible to take things back once you’ve said them online.  There is nothing wrong with disagreeing with audience members, colleagues, or competitors but there is no need to be impolite.  If you take a do unto others approach you will save yourself and your company a lot of damage control.

#4: Accounts Covered in an Inch of Dust.
You did some research and found 10 new social networking platforms that your company is not signed up for.  You assign a task to your marketing team to sign up for these accounts, and unfortunately that is as far as it goes.  If you cannot commit to utilizing a platform on a regular basis and setting it up in a way that clearly represents your brand then what is the point.  Don’t do it just to do it.

#5: One Size Does Not Fit All.
All social media sites are not created equal.  As marketers we must consider not only the type of interaction that typically happens on a given platform but also the audience we are trying to reach with that platform.  If your social strategy for Twitter, Facebook, and LinkedIn are all exactly the same you may want to reconsider your plan.

#6: The Nameless &  Faceless Group from Company XYZ
In order to make friends online you need to be friendly.  Part of being friendly means adding a personal note to your social media profiles.  Snap some impromptu photos around the office and share a little bit about some of the key team members.  This is an instance where a little bit of extra effort can go a long way.

#7: Taking Your Relationship To the Next Step.
Romancing your prospects does not end at gaining them as followers.  Sure they’ve signed up to receive updates on your company but is that really enough?If your ultimate goal is to gain them as new clients then it is important to have a personalized and meaningful flow of communication that sets next steps in the relationship.  An example would be recommending that you have a phone conversation or possibly meet in person to discuss some business opportunities.

#8: We Really Care About You.  Just Kidding.
Spending countless time and effort to engage with prospects only to abandon them is a completely useless tactic.  Handle these relationships with the same care that you would your other business relationships.

#9: We Have No Idea What is Important To You.
Our company is great, we have so much to offer you, hire us now!  I consider each of these to be obnoxious and pitiful tactics for engaging followers.  Instead of utilizing your platform as a means for marketing your products and services try instead to offer information that can help solve the business problem of your prospects.

#10: What Are All of These Followers For Anyways?
Now that you’ve built up this community of online followers what can you use it for?  Your online community is a great resource for crowdsourcing content and brainstorming ideas.  If you want to gather a set of your own statistics why not go to your online community and ask them to participate in a study or survey and share the results with everyone.

I know that a lot of these tips may seem like no brainers to you some of you, but in the fast changing world of social media, mistakes can have a significant impact.

I’m curious to know if you have any other “no brainer” social media tactics that you’d like to share?  They can be funny, insightful, pretty much anything you want as long as they’re true.  I look forward to laughing, cringing, and sighing with you.  If you have a moment to fill out the survey below I’d love to get some feedback from you regarding this post and your personal experience with social media marketing.

 
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Posted by on December 9, 2011 in Social Media Marketing

 

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How to generate word of mouth lead

The Four-Step Plan for Word-of-Mouth Lead Generation

“Here’s the big news,” writes Andy Sernovitz in the book Social BOOM! “It’s not social MEDIA. It’s SOCIAL media. It’s about real people and the conversations they have.” In other words, a presence at online networks like Facebook, Twitter and LinkedIn isn’t enough. To generate word-of-mouth leads, you’ll also need excellent social skills—and here’s how to go on the charm offensive:

Be interesting. Do you tell friends about dull companies, products or advertisements? Do you arrange introductions for people who bore you silly? Of course not. According to Sernovitz, there’s a good way to gauge your word-of-mouth potential. Simply ask: Would anyone tell a friend about this?

Make it easy. Word-of-mouth relies on a simple message—a single, memorable line that people are likely to repeat when describing your product or service. “Anything longer than a sentence is too much,” he says. “It’ll get forgotten or mangled.”

Make people happy. Customers who love your company will enthusiastically share their experiences with friends. “You will get more word of mouth from making people happy than anything else you could possibly do,” he notes.

Earn trust and respect. No one will risk her own reputation by recommending a company with a reputation for iffy business practices. But when you’re known for treating customers, partners and employees with great care, referrals become a no-brainer.

The Po!nt: Like it or not, word-of-mouth marketing is a popularity contest. And you’ll win when you get people can’t resist you, your product or service and your integrity.

SourceSocial BOOM!

 
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Posted by on November 17, 2011 in Social Media, Social Media Marketing

 

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The Average Facebook Post Lives 22 Hours And 51 Minutes

This is by far the best article which gives you an insight about the average times a Facebook post is seen in your News Feed, which has a significant impact on the effectiveness of your content and re-call behavior of the post. Please visit: http://www.allfacebook.com/facebook-post-2011-10

From the same post…

In terms of your ROI from your post on Facebook you should always take in to account the fact ‘how much time’ it is to be seen by fans. But every post has a limited lifespan.

This is the time, your fans see the post in their news feed and may like or comment. But after a certain point, Facebook stops showing the post in their news feed.

For complete article please visit: http://www.allfacebook.com/facebook-post-2011-10

As from PageLever

 

The chart above, using data from the advanced Facebook page analytics company PageLever, shows that for pages with large fan bases, the shortest post lifespan was 11 to 13 hours. The longest is 50 hours, which is over a weekend.

The ‘impressions’ are a much reliable way as they get updated in an irregular way. Likes are much more reliable, and tend to happen in larger numbers than comments. So likes are the best metric to watch for post-die-off.

 
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Posted by on October 16, 2011 in Social Media Marketing

 

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Social Media…what does it take to get noticed – Part 2

Continuing from where we left in 

https://seeingfuture.wordpress.com/2011/10/07/social-media-what-does-it-take-go-get-noticed/

Brand Campaign Integration
It’s possible for a social media program to piggyback off a good brand campaign
implemented by a brand’s agency of record, but it has to be transformed into the more
accessible, cooler younger brother of the formal campaign.

In other words, you don’t want to create a bunch of social media profiles that are over-
branded with your product or logo (and therefore off-putting). But it might make sense
to take your tagline (and the promise that comes with it) and build an audience whose
common interest is achieving that promise.  (It’s much easier to inspire community
around a cause or interest than it is to rely on a community based on an innate shared
interest in perpetuating your brand.)
 
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Posted by on October 8, 2011 in Social Media Marketing

 

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